Q&A for Filers
Compiled from NASVA members over the last few years
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Section 8: Billing Q & A

Q: Why are annual update fees based upon issuer instead of the creditor/guarantor/obligor?

A: With the first issue of the issuer billing enhancements, implemented in June 2005, Corporate Annual Update fees are predicated on third party support (if available) within VOS.

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Q: Industry is charged for "online incomplete processing time" on the AVS invoices. What exactly does this represent and how is it tracked and billed by the NAIC? How can industry be charged for online incomplete processing time at the exact time when it is also charged for being logged into the AVS system?

A: Each time an AVS User enters the "Search/Maintain Portfolio" area of AVS, they are beginning a "Session" that carries a $2.75 per-minute fee. These sessions last the entire time that the user is in the fee-bearing part of the system. Failure to log out of the application at the end of a session will result in the incomplete processing charge. There are two ways that a user can end a session without incurring incomplete processing charges:
  1. Log Off. Click on the Logout link in the upper right of your screen and when the log out page displays, click on the button. This ends the session normally and that session will bill as either “Connect Time for Inquiry Access” for Inquiry-Only users, or as “OnLine Connect Time” for Full-Access users. On the invoice, each session is detailed in the notes to this line item;

  2. Move to a non-fee bearing part of the system. This will also end the session normally and the system will bill exactly as when a user logs out.
However, when a user leaves the system without logging out as outlined above, they will then incur the incomplete processing charge. In those instances, the charge is calculated by recording the last activity performed in the session and then adding five minutes to the session. These sessions are billed as “Online Incomplete Processing Time” and are detailed in the line notes.

It’s important to note that if multiple windows are open under one user ID, that each session must be logged out or any session that is not logged out correctly will result in incomplete processing time.

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Q: Has the NAIC determined why filers have had problems with the receipt of invoices over the past year? If so, what is the cause and what is being done to remedy the problem?

A: A "copy center/mailroom problem", according to Darryl Thacker in Kansas City, resulted in the June and November invoices not being sent out last year. He has assured us that he has found and corrected the cause and that it should not happen again.

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